complaint·April 22, 2024

Between 2:00pm and 2:24pm, facility records were reviewed. Records reviewed confirmed what staff had told Licensing. R1 is incontinent and can communicate their needs. Based on interviews and records review there is not sufficient information to support this allegation. Therefore, this allegation is UNSUBSTANTIATED at this time. It alleged that Staff are not meeting resident's toileting needs. Between 1:30pm and 2:00pm, staff interviews were initiated. Interviews revealed that R1 is provided assistance with their toileting needs. Staff provide R1 with diapers and change them as needed. In addition, R1 is able to communicate their needs. Further, between 2:00pm and 2:24pm, facility files were reviewed. Records confirm what staff told LPA. Based on interviews and records review there is not sufficient information to support this allegation. Thus, this allegation is UNSUBSTANTIATED at this time. No health or safety hazards noted at the time of this visit. Exit interview conducted and a copy of the report was issued.