complaint·July 1, 2024

Regarding the allegation : Staff are not providing comfortable temperatures for residents. It is being alleged that the new cottage/building has air conditioning but the old cottage/building does not have air conditioning except for the living room area. Five (5) out of five (5) residents confirmed that the old cottage/building does not have air conditioning but the living room does have air conditioning. Four (4) out of five (5) residents confirmed that the temperatures are comfortable for them. Three (3) out of three (3) staff confirmed that the old cottage/building does not have air conditioning but the living room does have air conditioning including some residents have their own portable air conditioner. During LPA's physical tour, LPA entered several rooms in the old cottage/building and several residents had their individualized, portable air conditioner and/or fan. In addition, LPA observed the temperature throughout the cottage/building hallways to be within Title 22 regulations . Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is UNSUBSTANTIATED at this time. Regarding the allegation : Staff did not ensure the porch had hand railings. It is being alleged that the new cottage does not have hand railings which is a hazard. Four (4) out of five (5) residents confirmed that the hand railings which is located in the new cottage/building does not have hand railings but it does not affect them due to them being ambulatory. Three (3) out of three (3) staff confirmed that the new cottage/building does not have hand railing but does have a ramp located in the back. During LPA's physical tour, LPA observed that the new cottage/building does not have any hand railings and it does not possess a hazard due to all residents being ambulatory including the residents that reside in that cottage. The new cottage/building also has a ramp located in the back. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is UNSUBSTANTIATED at this time. Regarding the allegation : Staff did not ensure doorhandle was not in disrepair resulting in injury. It is being alleged that the doorhandle is in disrepair injuring one (1) of the residents. Four (4) out of five (5) residents confirmed that the doorhandle which is located in the main building is not in disrepair and has not caused any injuries to anybody. Three (3) out of three (3) staff confirmed that the doorhandle which is in the main building is not in disrepair. During LPA's physical tour, LPA observed that the doorhandle in the main building was not in disrepair. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Administrator.