complaint·September 4, 2024

S1 added when the agency representative showed R1 what the card looked like, R1 said they have the card but by then it was too late because the new card was already being processed. Staff #2 (S2) added R1 stated they have $2800.00 cash in the room and S2 explained the dangers of keeping such a large amount. R1 later decided to keep $400.00 and gave S2 the remaining $2400.00 to register on the ledger for safekeeping. During interviews with R1, they stated the card was not lost or stolen and had it the whole time but now has a new card. R1 stated they do not suspect that S1 took the card and withdrew money. R1 stated they do not suspect fraud and their money is not missing. R1 added they withdrew the $3000.00 themselves and kept it in their room but gave staff $2400.00 for safekeeping in their resident facility based account. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards noted during the visit. Exit interview conducted. Copy of this report issued.