complaint·September 16, 2024

During the physical plant tour LPA observed that R1's room is in a cottage that consist of 5 bedrooms. R1 is in bedroom #4. LPA with the assistance of a staff member #2, S2 pushed the switch of the signal system in R1s room (room #4), a staff member #3, S3 who was at the front desk, received the signal and headed over R1's room. LPA took notice that S3 showed up at R1's room within a minute. Furthermore, LPA sat at the front desk and requested S2 to go back to the cottage and had S2 push the signal system for two other bedrooms that are in cottage #1515. S2 pressed the signal system for bedroom #2 and bedroom #5, LPA observed that both alerts registered on the screen of the equipment. LPA visually observed that the receiving equipment showed that the signal system was alerted from bedroom #2 and bedroom #5. LPA interviewed staff member #1, S1 and S1 interview revealed that R1 complained about the signal alert problem, R1 was informed by S1 on 9/10/24 that the company that maintains the signal system (HCI Systems, Inc,) was called to check for any problems with the signal system within the cottage #1515. S1 was informed by HCI Systems during a remote maintenance check that there was no record of any disfunction with the call systems. S1 then relayed that information to R1. S1 also requested HCI systems, Inc. to do a physical maintenance system check to ensure R1 that all call systems were functional in cottage #1515, Based on observation, interview and record reviews, there was not enough supporting information to confirm the allegation. Therefore, the allegation deemed unsubstantiated at this time. No health and safety issues noted at the time of this visit. Exit interview conducted and a copy of the report was issued by e-mail to administrator due to technical issues.