complaint·December 23, 2024

To investigate the allegation, LPA received facility resident roster, and staff roster. At 9:40 am, LPA conducted a review of Resident 1's (R1's) file, and other documents relevant to the investigation. Between 10:20 am, and 11:10 am, LPA interviewed the Administrator, and Food Service Staff. Between 11:30 am and 12:40 pm, LPA interviewed four (4) Residents, and attempted to contact R1's Responsible Family Member (F1), via cellphone. LPA interview with Administrator revealed the following: On Saturday, 12/14/24, the facility's internet and printer were offline; as a result, staff were unable to print out the menu for the following week. In the interim, the Administrator, and kitchen staff, spoke to all residents and provided them menu information until the new weekly menu was posted. Administrator states that printer issues were resolved in less than 48 hours, and facility's food menu was printed/posted on Monday morning, 12/16/24. LPA interview with Staff revealed the following: Administrator informed kitchen staff of printer problems and told staff to communicate food menu information to all residents until further notice. LPA interview with Residents revealed the following: Residents (R2 through R4) state that facility staff communicated to residents they were temporarily unable to print the weekly menu at the time, and communicated next week's food menu information to residents. Finally, residents state that the new weekly food menu was made available and posted on Monday morning,12/16/24. Based on observation, interviews, and records review, there is not sufficient information to verify the allegation that staff are negligent in ensuring food menu is available for review by residents . Therefore, this allegation is UNSUBSTANTIATED at this time. Exit interview conducted and a copy of the report was issued.