complaint·February 27, 2026

Interviews with two (02) other residents who shared the bathroom with R1 revealed they hang their towels over the shower and have no problem with the missing towel rack. They also noted they have no issue with the grab bar. Interviews with four (04) out of four (04) other residents revealed they have no maintenance needs in their rooms or bathrooms. Record review of R1’s most recent medical assessment and care plan revealed they are ambulatory and able to use the toilet and transfer independently. Interview with the administrator at 11:45 a.m. today revealed no residents, including R1, had addressed any maintenance concerns with staff. By 12:00 p.m. today, the administrator had a new towel rack and a commode with grab bars available in the bathroom. Based on observations, interviews, and record review, although the towel rack was missing, residents had sufficient alternative options for drying towels. Also, a grab bar was present near the toilet and the commode with grab bars was available upon request. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. No immediate health or safety hazards were observed during today’s visit. Exit interview conducted. Copy of report provided.