complaint·June 15, 2021

During today’s visit, the LPA observed residents receiving assistance from staff for a variety of needs. The LPA observed staff assisting residents with utilizing hand sanitizer prior to mealtime, staff were observed escorting residents to mealtime, staff assisted with grooming needs, and so forth. Throughout the observation period and the physical plant tour, residents appeared clean and well kept. Based on the investigation, there is insufficient evidence to support the claim that staff failed to provide personal assistance and care to residents as needed. This allegation is deemed Unsubstantiated at this time. Regarding the allegation: Failure to provide a daily diet of the quantity necessary to meet resident’s needs It was alleged that residents were not provided with food, particularly the residents in the memory care unit. Interviews conducted confirmed that all residents are provided with a minimum of three meals a day, along with snacks in between. During today’s visit, the LPAs observed lunch service for both the assisted living and memory care residents. Specifically, in the memory care unit, the LPA observe staff assisting residents at mealtime, and the meal was of sufficient quality and variety of food. The LPAs observed that resident dietary preferences and special diets were maintained. The LPAs did not observe food that was expired, of poor quality, or in poor condition. Facility menus were also reviewed, in which the options change weekly, and the menus are nutritionally balanced with varied options to meet all dietary needs and preferences. Based on the investigation, there is insufficient evidence to support the claim that staff failed to provide a daily diet of the quantity necessary to meet resident’s needs. This allegation is Unsubstantiated at this time. Regarding the allegation: Failure to maintain the facility in a clean and sanitary condition at all times. It was alleged that all the rooms in the memory care unit were malodorous. During today’s visit, the LPAs conducted a tour of the facility starting at 9:45 am, and additional observations in the memory care unit from 11:17 am – 11:50 am. The LPAs looked in randomly selected rooms and did not smell any odors or observe any soiled furniture. Residents also appeared clean and well kept. Interviews with the Administrator and Building Manager confirmed that the facility is cleaned and sanitized throughout the day. Based on the investigation, there is there is insufficient evidence to support the claim that staff failed to maintain the facility in a clean and sanitary condition. This allegation is Unsubstantiated at this time. No deficiencies cited. Exit interview conducted. A copy of the report was issued .