Follow-up on corrections·February 25, 2025

Licensing Program Analyst (LPA) Angela Barutyan conducted a Case Management - Deficiencies visit as information received during the investigation of Complaint Control #29-AS-20240417163437 confirmed an error in accounting. The purpose of the visit is to issue a citation for a deficiency observed during the subsequent complaint investigation. During the visit on 02/25/2025, LPA reviewed Resident #1 (R1)’s ledger from 01/01/2017 – 12/31/2024. R1’s admission agreement signed and dated on 12/30/2017 states under “termination by resident” that a resident “may terminate this Agreement at any time, with or without cause, by giving the Executive Director thirty (30) days’ prior written notice of termination” and the resident “will continue to be responsible for [their] full Monthly Fee until the thirty (30) day period has expired.” The facility was notified by R1’s responsible party on 11/30/2022 that R1 will move out of the facility, meaning that the thirty (30) day period would be from 11/30/2022 – 12/30/2022. R1 moved out of the facility on 12/03/2022. R1 was charged for the period of 12/03/2022 – 01/03/2023, totaling $1,059.15 after accounting for the full December 2022 rent of $11,575.00 and $125.00 recurring total incontinence management supplies (TIMs) fee charged on 12/01/2022. Therefore, the remaining balance of $1,059.15 ($9.93 TIMs fee + $919.66 monthly rent) is for the three (3) additional days in January 2023 which was counted for thirty (30) days after R1 moving, 12/03/2022. However, R1 moved out within the thirty (30) day notice was that was received by the facility on 11/30/2022. R1 was overcharged in error for the period of 12/31/2022 – 01/03/2023. Report Continued on LIC 809-C. Report Continued from LIC 809. While R1/responsible party of R1 did not pay the wrongfully charged $1,059.15 balance from 01/01/2023 – 01/03/2023, R1 paid the full monthly fee of $11,575.00 + $125.00 TIMs fee for December 2022 on 12/01/2022, which includes payment for the day of 12/31/2022. The $1,059.15 balance was dropped on 04/30/2024. The facility owes R1/responsible party of R1 payment for the day of 12/31/2022, a total of $377.42 ($373.39 daily fee + $4.03 TIMs fee) as this falls outside of the thirty (30) day period of the move out notice provided on 11/30/2022. The following deficiency was observed (See LIC 809-D.) and cited from the California Code of Regulations, Title 22. Administrator was informed that failure to correct deficiency may result in civil penalties. Exit interview was conducted. A copy of the report and appeal rights were provided.