Complaint·February 29, 2024

(continued from LIC 9099) LPA's interview with the Wellness Director today at 11:14 AM revealed that R1 never missed a medication but sometime refused but then turned around and took it later. Regarding the allegation that Staff do not ensure that resident has access to a toilet while in care, it was alleged that R1 had no access to toilet. LPA's observation during physical plant tour today at 10:02 AM, revealed that R1's own apartment has its own bathroom located in own bedroom and about eight (8) to ten (10) feet away from R1's bed. LPA's interview with Executive Director today at around 11:30 AM revealed that R1 was on catheter and called on care staff to bring R1 to own bathroom to urinate without knowing that R1 had already urinated and when told about this by the staff, R1 gets agitated and yells at the staff. Regarding the allegation that Staff do not ensure that resident's showering needs are met while in care, it was alleged that R1 does not get assistance to shower. LPM Margaryan's record review on 09/14/23 and LPA's record review today between 11:00 AM to 12:00 PM revealed that R1 is scheduled to shower three (3) times a week per care plan and admission agreement and being given showers per schedule regularly unless R1 refused. LPA's interview with staff today between 12:00 PM to 1:45 PM confirmed that R1 was being given shower regularly 3x a week but sometimes refused, depends on R1's mood. Regarding the allegation that Staff do not ensure that resident makes his appointments while in care, it was alleged that coordination with appointments of R1 is not up to R1's standard. LPA's interview with Wellness director today at 11:14 AM, revealed that, all of R1's regular doctor's appointment is being coordinated by R1's Primary Care Physician (PCP) to the facility and the facility nurse coordinate with the facility driver to ensure that R1 make it to R1's appointment on time. LPA's record review today revealed that R1 did not miss any medical appointment as scheduled by R1's PCP. Based on the information gathered during this and prior visit, the allegations are deemed unsubstantiated at this time.