Complaint·January 24, 2023

Interviewed with resident#1 (R1) revealed staff returned all R1's packages to R1 and no extra charges on storage. All seven (7) residents, including R1, could not corroborate the allegation. Interviewed with staff from Staff#1 (S1) to Staff #8 (S8) revealed staff would return residents' packages to residents. Therefore, interviews revealed staff did not fail to return resident's personal belonging to residents. In regard to allegation: “staff failed to treat residents' with dignity and respect," it was alleged that staff yelled at R1 and asked residents for Christmas money as staff's Christmas bonuses. Interviewed with R1 revealed staff treated R1 nicely and respectfully, and facility did not ask residents for staff's Christmas money/ bonus. All seven (7) residents, including R1, could not corroborate the allegation. Interviewed with staff from Staff#1 (S1) to Staff #8 (S8) revealed staff would treat residents with respect and did not ask residents for Christmas money. Thus, interviews revealed staff would treat residents with respect and would not ask residents for staff's Christmas money/bonus. In regard to allegation: “staff engaged in verbal altercation," it was alleged that staff yelled at R1 and R1' husband. Interviewed with R1 revealed that staff did not yell at R1 or R1's husband. All seven (7) residents, including R1, could not corroborate the allegation. Interviewed with staff from Staff#1 (S1) to Staff #8 (S8) revealed staff would not yell at residents or their family members. Therefore, interviews revealed staff did not yell at residents or families. In regard to allegation: “staff failed to meet the residents' needs," it was alleged that staff did not provide room to store resident's belongings and meet resident’s needs. All seven (7) residents, including R1, could not corroborate the allegation. Interviewed with staff from Staff#1 (S1) to Staff #8 (S8) revealed staff would provide assistance to residents and provide extra storage to residents to meet their needs. Therefore, interviews revealed staff did not fail to meet resident's needs. Although the allegation may have happened or is valid, there’s not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with administrator. A hard copy of this report was provided to administrator.