Complaint·February 3, 2023

The investigation revealed the following: regarding the allegations: "Facility has bed bugs,” allegedly bed bugs were found in residents’ bed by pest control on or about 08/31/2020 or 09/01/2020. Four out of five staff interviewed acknowledged seeing bed bugs in the facility. Two out of the four residents interviewed confirmed their accommodation had bed bugs and received treatment for bed bugs. LPA confirmed this through records review of pest control invoices dated 08/06/2020 through 02/01/2021. Per pest control record review, a service date of 08/06/2020, found bed bugs in resident room MH-103. Per pest control record review, a service date of 09/01/2020, found bed bugs in resident rooms AD-217 and AD-219. For the allegation, “Facility is not kept free of insects.”, allegedly the facility had an infestation of water bugs and roaches. Four out of five staff interviewed acknowledged seeing roaches in the facility. Two out of the four residents interviewed confirmed their accommodation had been treated for roaches. LPA confirmed this through records review of pest control invoices dated 08/06/2020 and 02/01/2021. Per pest control record review, a service date of 09/17/2020, found roaches in resident rooms LH-308 through LH-310. Based on interviews conducted with facility staff,residents, and records review, the preponderance of evidence standard has been met; therefore, the above-mentioned allegations are found to be SUBSTANTIATED . Pursuant to the California Code of Regulations, Title 22, Division 6, Chapter 8, the following deficiency was observed and cited during the visit. (Refer to LIC 9099D). Exit interview was conducted with Executive Director Liyon O'Quinn. A copy of the report and appeal rights were provided to Executive Director Liyon O’Quinn