Complaint·April 14, 2023

They are careful with the choice and delivery of words to residents. They are trained to be professional and calm when talking to them. They stated that they do not want residents to misinterpret and think differently. LPA interviewed 12 residents during the visit. 11 out of 12 residents stated the staff are respectful and have not made any comments in which they felt were inappropriate. Allegation - Staff failed to treat resident with dignity and respect. Administrator and Staff said they treat residents with dignity and respect. They are aware of their individual differences and accommodate them as much as possible. They treat them fairly and never put any one down or embarrass them in any way. 11 out of the 12 residents interviewed stated that the facility staff treat them with dignity and respect. They have not encountered any staff mistreating any residents or saying things that made them feel uncomfortable. Allegation - Staff failed to provide a comfortable environment. Administrator and Staff stated they make sure residents are safe and comfortable. They are accommodating and will provide extra support when needed. If residents need anything, staff will assist and if they have concerns, management will address them right away. Staff indicated that they do round checks to ensure residents' needs are met and that they are comfortable. 10 out of 12 residents stated they feel safe and comfortable residing at this facility. The staff will assist right away if they need something and they receive good services while living here. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with Administrator O'Quinn. A copy of this report along with the appeal rights were provided.