Complaint·November 7, 2023

The investigation revealed the following: Allegation: Facility will not accept monthly rent payments from resident when resident attempts to pay monthly rent. It is alleged that R1 has been attempting to make monthly rent payments to the facility since September 2022, due to payments owed, and the facility refuses to accept them. Per staff interviews, (4) of (4) staff state that an Eviction Notice was issued to R1 for non-payment of rent since R1's admission to the facility. (3) of (4) staff state that an unlawful detainer was filed and have been legally advised to not accept any payment from R1. LPA was able to confirm the Unalwful Detainer and the legal advise against accepting payment, per interview with facility's legal advisor. Per interview with R1, it was stated that R1 wanted the facility to obtain the difference of payment due from the Assisted Living Waiver program. However, the program does not assist in paying rent/board and care fees. After review of the documents received, it was discovered that R1 did not make a payment in full by the due date to quit, which prompted the Unlawful Detainer. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . Exit interview was conducted with Director of Health Services, Emyrose LaCuesta and a copy of this report was provided.