Complaint·February 25, 2025

The investigation revealed the following. Regarding Allegation(s) : Staff's negligence led to resident's property being damaged – It is alleged on or around 11/12/2024, staff knocked over R1’s denture container and caused the container to break and spill out contents inside. Four (4) out of the four (4) staff interviewed denied this allegation. Eight (8) out of the ten (10) residents interviewed denied this allegation. Interview with R1 alleged, R1 left their room and R1’s denture container was sitting on their bathroom sink when R1 left their room. R1 revealed when they came back into their room within the hour, R1 noticed their denture container had a crack and hole on the lower bottom corner and the fluid inside the container was now all over the bathroom floor. R1 revealed they tried to insert their dentures back into their mouth, but the dentures no longer fit due to shrinkage. Staff interviews revealed staff did not knock over or touch R1’s denture container. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Staff do not follow infection control guidelines- It is alleged staff do not follow facility infection control guidelines. Four (4) out of the four (4) staff interviewed denied this allegation. Eight (8) out of the ten (10) residents interviewed denied this allegation. During facility tour, LPA Ramirez observed staff wearing gloves while handling food, disinfecting high trafficked areas, and cleaning resident rooms. LPA Ramirez reviewed facility infection control plan. Staff interviews revealed staff is well versed on infection control practices. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . No violations were cited for this investigation. Exit interview was conducted and a copy of this report was provided via email.