complaint·July 8, 2021

Facility has a freezer that has meats, and vegetables and 2 refrigerators that have vegetables, milk, eggs, and cheese . During interviews with residents, 5 out 6 residents stated to like the food, 2 out of the 5 stated to get something they request or something else when residents don't like what facility is serving. 1 out of 6 residents stated not to like the food due to food preferences and diet. During interviews with staff 7 out of 7 staff stated facility provides sandwiches, salad, or fruits when residents request for something else during a meal, facility has 5 different menus and menu gets rotated once a week, facility follows diets for residents with special diets. LPA reviewed facility's menu which contains a variety of foods for each meal covering all food groups. Resident documents reviewed revealed 5 out 6 residents have a special diet and facility maintains a special dietary needs sheet with special diet instructions of each resident. Based on LPA's observation and interviews, conducted the preponderance of evidence standard has been met, therefore the above allegation(s) are found UNSUBSTANTIATED. Regarding allegation: Staff withholding resident check. It is alleged that staff will not provide resident allowance to get things such as clothing and undergarments. During interviews with residents, 2 out of 6 residents stated to receive allowance money, to have all clothing needs met, and that facility staff takes resident to purchase clothing when needed. 3 out of 6 residents stated not to receive allowance money, 1 stated to be taken by staff to the store to get clothes, 1 stated to get own clothes, and 1 stated facility does not assist with getting clothes. During interview with 1 out of 6 residents LPA was unable to understand resident's answer due to cognitive and speech skills. During interviews with staff, 4 out of 7 staff stated residents receive allowance money which is provided on Tuesdays and Thursday to the residents and signed off in record of resident's safeguard and voucher, staff will purchase clothes online or take residents to the store to purchase clothing when residents request or staff notices need. 3 out 7 staff were not aware of financial matters related to the residents. Documents reviewed revealed that 1 out of 6 residents is able to manage cash resources and 5 out of 6 residents is not able to handle cash resources. Record of resident's safeguard revealed facility maintains track of 4 out of 6 residents of money provide by tracking amount received, amount provided,date, balance, and signature, 1 out of 6 residents handles own finances, and 1 out of 6 residents has a family member handling finances. Based on LPA's interviews and document review, conducted the preponderance of evidence standard has been met, therefore the above allegation(s) are found UNSUBSTANTIATED. Exit interview was conducted with Brenda Chacon assistant administrator and a copy of the report was provided.