complaint·March 24, 2022

Regarding the allegation that staff are not meeting residents hygiene needs, the investigation consisted of review of facility bathing schedule and interviews with Resident #1- #7, and interviews with Administrator and Staff #1- #4. The investigation revealed the following : Residents' interviewed were unable to corroborate the allegation. Residents interviewed, stated the following: 3 out of 7 residents stated they do not require assistance with their hygiene needs. 4 out of 7 residents, stated they are satisfied with the assistance they are receiving. Administrator and staff interviewed were unable to corroborate the allegation. 4 out of 5 staff interviewed stated that staff are meeting residents' hygiene needs. Review of bathing schedule indicates that residents who require assistance are getting assistance with their hygiene needs 2-3 times per week. Regarding the allegation that staff are not providing adequate food service for residents, the investigation consisted of tour of kitchen, including perishable and non-perishable food supply, review of facility menu, and interviews with Resident #1- #7, and interviews with Administrator and Staff #1- #4. The investigation revealed the following: LPA observed a sufficient amount of perishable and non-perishable food supply on today's visit. Residents interviewed were unable to corroborate the allegation. 7 out of 7 residents stated that staff are providing adequate food service to residents. Administrator and staff interviewed were unable to corroborate the allegation, 4 out of 5 staff stated that staff are providing adequate food service to residents. Based on LPA's observations and interviews, investigation revealed: Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. No Deficiencies cited under California Code of Regulations Title 22. Exit interview conducted, and a copy of report was provided to Administrator, Yamilex Razo.