complaint·October 27, 2023

facility. LPAs conducted interviews with five (5) of five residents, and all five denied the allegation of not getting their hygiene needs met. Therefore, based on the information obtained, the allegation of staff not insuring R1's hygiene needs not being met is deemed Unsubstantiated at this time. Staff does not ensure resident's showering needs are being met: In regards to the allegation, it was alleged that R1 has not been showered or bathed for weeks. During the initial visit on 05/26/23, LPAs reviewed R1's records, and confirmed R1 requires assistance with bathing. Record review also reveal that the facility maintained bathing schedule for R1 and other residents, showing that R1 was provided assistance with bathing two to four times per week. LPA Cava attempted to interview R1 on 05/26/23, but R1 was non-verbal to the LPA's questions. On 10/27/23, LPAs interviewed five of five residents, who all denied the allegation of not getting their bathing/showering needs met. Based on the information obtained, it could not be proven that staff does not ensure R1's showering needs are being met. Therefore, the allegation is deemed Unsubstantiated at this time. Staff does not provide adequate meal service: In regards to the allegation, it was reported that staff had forgotten to provide R1 their meals. No dates were specified on when R1 could have missed their meals. During the initial 10 day visit to investigate this allegation, LPA Cava attempted to interview R1 on 05/26/23, but R1 was non-verbal to the LPA's questions. On 05/27/23, LPAs conducted interviews with five (5) of five residents, and all five denied the allegation of not being provided an adequate meal service. In addition, LPAs conducted a walk through of the dining room area, and observed meals provided to all the residents that were there. Based on the information obtained, it could not be proven that staff does not provide adequate meal service. Therefore, the allegation is deemed Unsubstantiated at this time.