complaint·March 14, 2024

During interviews with residents, all residents stated that they are getting the full P&I money and do not feel that the facility is stealing any of their funds. During interviews with staff, all staff stated they do not steal residents’ money and the P&I is issued in full monthly. Based on record review and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff do not ensure that residents are adequately fed. It was alleged that residents are denied food. To investigate the allegation, on 03/14/2024 LPA requested facility menu at 9:30 AM, conducted a physical plant tour at 9:45 AM, interviewed seven (07) residents from 10:30 PM to 12:30 PM and interviewed three (03) staff from 12:30 PM to 02:00 PM. During physical plant tour, LPA observed at least two (02) days perishable and seven (07) days non-perishable foods. LPA also observed food being prepared and lunch being served to all residents. A review of facility menu shows that residents are served a variety of nutritious foods for breakfast, lunch and dinner. During interviews with residents, all residents stated that they are not denied food. During interviews with staff, all staff stated that residents are never denied food. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff do not treat residents with dignity or respect. It was alleged that residents are physically abused. To investigate the allegation, on 03/14/2024 LPA conducted a physical plant tour at 9:45 AM, interviewed seven (07) residents from 10:30 PM to 12:30 PM and interviewed three (03) staff from 12:30 PM to 02:00 PM. LPA observed that all residents were clean, well groomed and showed no signs of physical abuse. During interviews with residents, all residents stated that they are not abused by staff. During interviews with staff, all staff stated they have never abused any resident or aware of any resident ever being abused. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards noted during the visit. Exit interview was conducted and a copy of report was issued.