complaint·May 1, 2024

During interviews with residents, all residents stated they have never been told to relieve themselves in their chair and are not left on toilets for an extended time. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff do not answer residents' call buttons in a timely manner It was alleged that multiple rooms are calling for help at once the caregivers are not able to get to them. To investigate the allegation, LPA conducted a physical plant tour at 10:30AM, interviewed four (04) staff from around 11:30 AM to 12:15 PM and interviewed ten (10) residents from around 12:15 PM to 2:15 PM. During the physical plant tour, LPA selected five (05) rooms at random, pressed the call button and observed an average response time of six (06) minutes. During interviews with staff, all staff stated they respond to call buttons with in five (05) to ten (10) minutes. During interviews with residents, four (04) out of ten (10) residents stated that staff take up to fifteen (15) minutes to respond to the call button while the remaining six (06) out of ten (10) residents stated that staff take no longer than ten (10) minutes to respond to the call button. Based on interviews and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff do not assist residents with bathing. It was alleged that residents go a week without getting a shower. To investigate the allegation, LPA interviewed four (04) staff from around 11:30 AM to 12:15 PM and interviewed ten (10) residents from around 12:15 PM to 2:15 PM. During interviews with staff, all staff stated they have a shower schedule for each resident, and they shower between two (02) to three (03) times a week. Staff added they have residents that sometimes refuse to shower but do not have residents that go a whole week without showering. (CONT. LIC9099-C) During interviews with residents, all residents stated they receive shower assistance between two (02) to three (03) times a week. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. ---Staff do not provide resident with drinking water. It was alleged that residents are not getting enough drinking water. To investigate the allegation, LPA conducted a physical plant tour at 10:30AM, interviewed four (04) staff from around 11:30 AM to 12:15 PM and interviewed ten (10) residents from around 12:15 PM to 2:15 PM. During the physical plant tour, LPA observed two (02) drinking water fountains in the facility. During interviews with staff, all staff stated they offer residents water throughout the day and that the residents have free access to clean drinking water. During interviews with residents, all residents stated they are offered water throughout the day and that they have access to water whenever they want. Based on interviews and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards were noted during the visit. Exit interview conducted and a copy of the report was issued.