complaint·June 19, 2024

Staff added that the Department and responsible parties were notified of the issue and provided alternate contact numbers and an email address. During interviews with residents, all residents were unaware of the facility having issues with the telephones. Based on interviews, there is enough information to verify the allegation. Therefore, the allegation is SUBSTANTIATED at this time. Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D): No other health and safety hazards were noted during the visit. Exit interview was conducted and a copy of the report was issued. During interviews with staff, five (05) out of six (06) staff stated residents have activities on Sundays and Mondays and are never left without care and supervision. Staff #4 stated they do not know about what takes place on Sundays and Mondays as they do not work as a caregiver during those days. During interviews with residents, all residents stated they have activities on Sundays and Mondays and are not left without care and supervision for an extended time. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff are unable to communicate effectively with resident. It was alleged that staff are unable to communicate with staff due to a language barrier. To investigate the allegation, LPA interviewed five (05) staff from around 11:45 AM to 1:00 PM and interviewed seven (07) residents from around 1:00 PM to 3:00 PM. During interviews with staff, all staff stated all caregivers are able to communicate effectively to meet the needs of the residents. During interviews with residents, all residents stated they can communicate with staff effectively and that they meet all their needs. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff burned resident. It was alleged that staff burned resident in the shower with hot water. To investigate the allegation, LPA conducted a physical plant tour at around 11:00 AM, interviewed five (05) staff from around 11:45 AM to 1:00 PM and interviewed seven (07) residents from around 1:00 PM to 3:00 PM. During the physical plant tour LPA observed average hot water temperature measured at 111.6 degrees Fahrenheit. During interviews with staff, all staff stated they are unaware of any resident being burned with hot water in the shower by staff. During interviews with residents, all residents stated they have never been burned by staff with hot water in the shower. LPA was unable to interview Resident #1 (R1). Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards were noted during the visit. Exit interview conducted and a copy of the report was issued.