complaint·July 24, 2024

During interviews with residents, all residents stated they have never been denied access to toilet paper. Based on interviews and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff did not keep the facility clean and sanitary. It was alleged that R1’s room had feces on bathroom walls, feces on R1’s towels and vomit on R1’s bed. To investigate the allegation, LPA conducted a physical plant tour at around 11:00 AM, interviewed three (03) staff from around 11:45 AM to 1:00 PM and interviewed seven (07) residents from around 1:00 PM to 3:00 PM. During the physical plant tour, LPA did not observe any feces on the bathroom walls, feces on towels or vomit on the beds of residents. During interviews with staff, all staff stated they are not aware of residents having feces on the bathroom walls, feces on residents’ towels or vomit on the beds. During interviews with residents, all residents stated they have never witnessed feces on walls, vomit on beds or feces on towels. Based on interviews and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff handled resident in a rough manner. It was alleged that staff were observed to be grabbing residents by the arm and yanking them away. To investigate the allegation, LPA interviewed three (03) staff from around 11:45 AM to 1:00 PM and interviewed seven (07) residents from around 1:00 PM to 3:00 PM. During interviews with staff, all staff stated they do not treat residents in a rough manner, have never yanked any resident and are gentle with everyone. During interviews with residents, all residents stated that staff are gentle when handling them. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards were noted during the visit. Exit interview conducted and a copy of the report was issued.