complaint·June 6, 2025

It also shows that on 02/28/2025 morning medications were given in the facility and R1 was sent with the evening medications for an overnight stay. During interviews with staff, all staff stated all medications are given as prescribed. During interviews with resident, all interviewed residents stated they are given their medications as prescribed. Based on interviews and record review, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. ---Staff cannot communicate due to language barrier. It was alleged that staff do not follow orders because they do not speak English. To investigate the allegation, LPA requested documents at 11:45a.m., interviewed three (03) staff from 12:00p.m. to 1:00p.m. and seven (07) residents from around 1:00p.m. to 2:30p.m. A review of staff records revealed that all housekeepers have completed all necessary training. During interviews with staff, all staff stated although the English language is a second language for most staff, they are able to communicate effectively with residents and get the job done. If by any chance there is a miscommunication or barrier, we have plenty of other staff that speak all the languages that our residents speak. During interviews with resident, all interviewed residents stated they are able to communicate effectively with staff and they are able to meet all of their needs. Based on interviews and record review, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards noted during the visit. Exit interview conducted. Copy of this report issued.