complaint·April 29, 2021

The investigation revealed the following: Resident was physically assaulted by another resident- The administrator and S1-S2 denied the allegation that a resident was physically assaulted by another resident. Instead, staff stated that a previous resident verbally attacked R2 but she no longer lives at the facility. LPA Spencer observed the resident roster and confirmed that the individual is no longer residing at the facility. R1 also stated that the previous resident verbally attacking R2 but did not physically assault anyone. R3-R4 stated that they were unaware of a resident attacking another resident but R4 stated that a developmentally disable resident hit him but the staff witnessed it and intervened. Resident is locked in their room - The administrator and S1-S2 denied the allegation that residents are locked in their room. Staff stated that residents may be quarantined for 14 days due to COVID-19 but residents are never locked in their room. They stated that residents who are not in quarantine eat in the dining room while residents who are in quarantine get meals delivered to their room. All residents stated that they are not locked in their room and can leave freely. LPA Spencer observed that resident doors manually lock from the inside and did not observe any resident being locked in their room. Resident is not fed a good quality of food - All staff and residents interviewed stated that the quality of the food is good and that there are a variety of foods offered. The administrator stated that the facility has an external dietician that comes to evaluate the menu and that each meal has a base and a special option in which residents can customize their meal. During the virtual tour, LPA Spencer observed the menu, food supply, and perishable/non-perishable choices. There were sufficient perishables, non-perishables, and fresh foods available. LPA also reviewed the monthly menu which listed a variety of food options. Based upon physical plant observation, interviews conducted, and documents reviewed, the findings indicate although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) are Unsubstantiated. A telephonic exit interview was conducted with program manager Leticia Flores and a hard copy of the report was emailed. Staff was instructed to sign the LIC 9099 reports and return to LPA.