complaint·August 31, 2021

It was alleged a staff member handled the resident in a rough manner resulting in a injury. Interviews conducted revealed the resident was combative the day Staff #7 tried to put on the eye drops and the staff tried to calm the resident down. Interviews with staff stated the staff member did not handle the resident in a rough manner and do not remember seeing any bruising or redness on the residents arms. Per staff interviews, the resident never stated Staff #7 handled the resident in a rough manner or was hit. On 7/17/20, the police arrived at the facility and spoke to the resident but no report was filed after speaking to the resident and Flores. Records reviewed showed the resident was never taken to the hospital or had any injury. Interviews revealed that the resident has a history of getting combative with new staff administering medication and will make false allegations because the resident gets upset. LPA also interviewed residents and all interviews stated they have never seen or have been handled rough by Staff #7 or any other staff. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . An exit interview was conducted with the Assistant Administrator and a hard copy was provided.