complaint·April 6, 2022

Regarding the allegation that the Administrator is retaliating against a resident, the investigation consisted of interviews with Administrator, Assistant Administrator, Staff #1 and Resident #1- Resident #6. Administrator and staff interviewed denied the allegation. They stated that Administrator is not retaliating against any resident at the facility. Residents interviewed were unable to corroborate the allegation. 5 out of 6 residents stated that they were not aware that Administrator is retaliating against any resident(s) at the facility. Regarding the allegation that staff do not assist residents with incontinence needs, the investigation consisted of interviews with Administrator, Assistant Administrator, Staff #1 and Resident #1- Resident #6. Administrator and staff interviewed denied the allegation. They stated that residents who require assistance with their incontinence needs are assisted. Residents interviewed were unable to corroborate the allegation. 6 out of 6 residents interviewed, stated that they received assistance, or were aware that assistance was being provided to residents who require assistance. Regarding the allegation(s) that residents do not get enough to eat and staff do not provide snacks to residents, the investigation consisted of interviews with Administrator, Assistant Administrator, Staff #1 and Resident #1- Resident #6. LPA also obtained copy of facility menu, and toured facility kitchen including food supply. Administrator and staff interviewed denied the allegation. They stated that residents are provided with a sufficient amount of food to eat at mealtimes, and they are provided with snacks. Residents interviewed were unable to corroborate the allegation. 6 out of 6 residents interviewed stated that residents are getting enough to eat and the staff do provide snacks to the residents. Regarding the allegation that staff do not afford resident confidentiality, the investigation consisted of interviews with Administrator, Assistant Administrator, Staff #1 and Resident #1- Resident #6. Administrator and staff interviewed denied the allegation. They stated that residents are afforded with confidentiality. Residents interviewed were unable to corroborate the allegation. 5 out of 6 residents stated that they are afforded with confidentiality. Regarding the allegation that staff do not safeguard residents property, the investigation consisted of interviews with Administrator, Assistant Administrator, Staff #1 and Resident #1- Resident #6. Administrator and staff interviewed denied the allegation. They stated that residents property is safeguarded. Residents interviewed were unable to corroborate the allegation. 6 out of 6 residents stated that their property is safeguarded. Based on LPA's observations and interviews, investigation revealed: Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. No Deficiencies cited under California Code of Regulations Title 22. Exit interview conducted, and a copy of report was provided to Assistant Administrator, Rachel De Chavez.