complaint·August 28, 2023

residents. Moreover, in order to avoid problems and to keep the community safe, they usually refer residents to the home health agencies that they have worked with the past. S1 told LPA that the facility does not force any resident to use the home health agencies they provide referrals to. At 1:30pm, LPA spoke to R1's responsible party and they confirmed what staff had told LPA. Neither responsible party or R1 had looked into other home health agencies besides the one suggested by the M.D. Between 1:50pm and 2:23pm, LPA reviewed facility records. Records revealed that per admission agreement attachment concerning personal rights it states that residents have a right to receive or reject medical care or health-related services. R1 can choose any home health agency of their liking and the facility can not force them to use the ones provided by third parties within the facility. Based on interviews and records review, there is not suffificient information to support this allegation. Therefore, this allegation is UNSUBSTANTIATED at this time It was alleged that staff denied resident’s home health agency access to the facility. To investigate this allegation, LPA initiated staff interviews between 11:15am and 12:20pm. Interviews revealed that staff would not deny health-related services chosen by R1 or any other resident. S2 stated that no one was notified of a home health agency coming to the facility and not being allowed inside. At 1:30pm, LPA called R1's responsible party and they said they did not know if in fact the home health agency had even gone to the facility. They were told that they were going to go, but no one saw them. Based on interviews, there is not sufficient information to support this allegation. Thus this allegation is deemed to be UNSUBSTANTIATED at this time. Exit interview conducted and a copy of the report was issued.