complaint·July 10, 2024

Interviews with (10) residents out of eighty-nine (89) residents and five (5) out of forty-five (45) staff that the above statement is untrue, and all residents expressed no concern regarding this allegation. Allegation: Staff do not provide adequate food service. More specifically the complainants concern was that the facility does not provide adequate food service, which result in an illness of a resident in care. On May 27, 2024, one resident in care suffered an upset stomach after having breakfast and believes it came from old, spoiled food. On June 3, 2024, LPA Ngo-Casteneda conducted a facility tour which included a food service tour and inspection. LPA observed sufficient supply of 2-day perishable foods and one week of non-perishable foods. LPA inspected food service area which include food storage and prep areas, refrigerator, and freezer. LPA observed areas to be clean. Foods were observed to be properly stored at temperatures within regulations. Foods were observed to be property wrapped and stored to protect foods from spoilage and cross-contamination. Interviews with facility staff revealed that when food supplies arrived from Sysco food is immediately stored in the freezer and walk-in refrigerator. Based on the information received this allegation is Unsubstantiated at this time. LPA could not determine that the resident in care became ill from the food. Proper food handling appears to be followed. No other residents reported illness related to food on or about June 3, 2024. Allegation: Staff do not ensure the residents have hygiene products while in care. It was alleged that R1 was not supplied enough hygiene products from the facility. During the interview, it was revealed that R1 would not ask staff for more supplies when they run out of products. R1 is expecting to be given and handed the number of supplies as requested without using the supplies they have first. ED advised LPA that the following number of products are given to residences: two (2) daily towels, toilet paper one (1) per week, One (1) paper towel monthly, one (1) shampoo per month, one (1) bodywash (or soap) per month, and one (1) toothpaste per month. Interview with residents six (6) residents out of ten (10) revealed that there is no issues with receiving extra supplies when asked. If the facility runs out of supplies, the facility has a driver who can run errands for them to purchase and supply the residents with what the facility needs. During the facility tour, LPA also observed a supply of hygiene products. Based on the information received this allegation is Unsubstantiated at this time.