complaint·September 26, 2024

It was alleged that Licensee did not ensure to return resident's SSI checks upon relocation. To investigate this allegation on 07/22/2024, between 1:00pm and 2:00pm, staff interviews were initiated. Interviews revealed that the facility did contact Social Security and had notified them that R1 had moved out of the community and that their money needed to be paid to the other facility. Between 1:00pm and 1:30pm, LPA reviewed facility records. Records revealed that facility returned $7,171,.79 back to Social Security. Based on interviews and records review, there is not sufficient information to support this allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety issues noted at the time of this visit. Exit interview conducted and a copy of the report was issued.