complaint·November 6, 2024

Interviews with ten (10) out of ten (10) residents revealed no staff abuse or treat them or other residents poorly. Interviews with staff revealed they and residents have good relationships. No staff revealed information regarding mistreatment of residents. The administrator stated that all staff and owners treat residents with dignity and respect. During facility tours on 10/22/24 and today, LPA observed staff addressing residents’ needs and providing activities. Based on observations and interviews, staff treat residents with dignity. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation "Staff steals residents P&I monies" it was alleged staff members steal residents’ monthly income. Interviews with ten (10) out of ten (10) residents revealed no occurrences of stolen or missing money. Residents interviewed who receive P&I money had no problems with accessing all their money. Interviews with staff revealed no reports of staff stealing resident money. Interview with the administrator revealed all resident money is recorded on the internal P&I ledger. Review of P&I ledgers today at 2:00 p.m. revealed all resident money was accounted for and none was missing or stolen. Based on record review and interviews, staff do not steal residents’ money. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation "Staff are using illegal substance during working hours" it was alleged staff use and sell drugs at the facility. Interviews with ten (10) out of ten (10) residents revealed no occurrences of drug use or sales in the facility. Interviews with staff revealed no reports of staff using or selling drugs. The administrator also confirmed no staff use or sell drugs in the facility. During facility tours on 10/22/24 and today, LPA did not observe any indications of drug use or transactions. Based on observations and interviews, staff do not steal residents’ money. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation "Staff steal residents’ medications" it was alleged staff steal bottles of resident medication. Interviews with ten (10) out of ten (10) residents revealed no occurrences of missing or stolen medications. Residents confirmed they receive all medications in the right doses. Interviews with staff and the administrator revealed no staff steal medications and no residents are missing any medications. Medication review on 10/22/24 revealed three (03) out of three (03) residents’ medications were accounted for. None were missing or stolen. Based on medication review and interviews, staff do not steal residents’ medications. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. No immediate health or safety hazards were observed during today's visit. Exit interview conducted. Copy of report provided.