complaint·November 14, 2024

During interviews with residents two (02) out of nine (09) residents stated they feel facility does not provide a variety of diverse foods, all remaining residents stated meals are diverse and well-balanced. Based on interviews and record review, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. ---Staff do not treat resident(s) with dignity and respect. It was alleged that staff lack proper "bedside manners" and yell at other residents. To investigate the allegation, LPAs interviewed three (03) staff and nine (09) residents from around 11:00a.m. to 1:15p.m. During interviews with staff, all staff stated they treat residents with dignity and respect. During interviews with residents one (01) out of nine (09) residents stated they feel staff do not treat them with dignity and respect. All other residents stated they feel staff treat them with respect and dignity. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards were noted during the visit. Exit interview was conducted and a copy of the report was issued.