complaint·December 18, 2024

During interviews with residents, one (01) out of nine (09) residents stated room had a bad smell and smelled of insect spray but that now everything is okay as they move to another room. All other residents stated they do not experience malodor in the facility. Based on interviews and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. ------Staff do not answer residents calls for assistance timely. It was alleged that staff does not answer the call for the resident’s pull cord. To investigate the allegation, LPA conducted a physical plant tour at around 9:30a.m., interviewed four staff from 10:30a.m. to 11:30a.m. and nine (09) residents from around 11:30a.m. – 1:00p.m. During the physical plant tour, LPA selected five (05) rooms at random and observed an average response time of six (06) minutes. During interviews with staff, all staff stated they respond to the call button within five (05) to ten (10) minutes. During interviews with residents, three (03) out of nine (09) residents stated staff respond within ten (10) to fifteen (15) minutes. All other residents stated staff respond with five (05) to ten (10). Based on interviews and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. ---Staff are not ensuring resident's room is cleaned properly. It was alleged that resident had an accident on the floor and the staff did not ensure that they cleaned it up properly. To investigate the allegation, LPA conducted a physical plant tour at around 9:30a.m., interviewed four staff from 10:30a.m. to 11:30a.m. and nine (09) residents from around 11:30a.m. – 1:00p.m. During the physical plant tour, LPA did not observe any stains on the carpet of Resident #1’s (R1) old room or any other room. During interviews with staff, all staff stated R1’s carpet was shampooed and vacuumed and that it was cleaned right away. Staff #1 (S1) added that they tried removing the carpet to install vinyl but that the store was out of stock. S1 also stated R1 was moved to a room without carpeting as soon as one became available. (CONT. on LIC9099-C) During interviews with residents, one (01) out of nine (09) residents stated staff does not clean the room properly. All other residents stated they feel staff does a good job of keeping their rooms clean. Based on interviews and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards were noted during the visit. Exit interview was conducted and a copy of the report was issued.