complaint·February 25, 2025

Staff interviews revealed that R1 was admitted at this facility on 8.31.2020. R1 purchases vitamins and supplements through Amazon without a prescription/ approval from Primary Care Physician (PCP)/ specialists. Packages delivered to the facility would be opened by R1 in-front of staff. In order to protect R1, facility takes away R1 belongings (vitamins and supplements) until obtaining a prescription/ approval from PCP/ specialists. LPA interviewed R1 at 10:28AM and they verified the information provided by staff. LPA interviewed eight (8) out of eighty-eight (88) residents who are at the facility, and it was revealed unanimously that residents have all their belongings with them and that they are happy and safe living at the facility. A review of R1’s records records between 12 PM to 1:30 PM, revealed that R1 required staff assistance to manage their medication. Based on inspection, observation, interviews and record reviews, it was concluded that there is no sufficient information to determine validity of the complaint. Therefore, the allegation is UNSUBSTANTIATED at this time. Allegation #2: Staff are retaliating against resident for making a report against the facility. It was alleged that resident #1 (R1) fears that facility staff is retaliating against them for filing reports. To investigate this allegation, LPA spoke with the administrator and interviewed five (5) staff and they denied retaliating against residents for any reason. They treat all their residents with respect and dignity. LPA interviewed eight (8) out of eighty-eight (88) residents and they revealed unanimously that they were never were retaliated by staff and all of them are treated well. They are happy and have no concerns about staff. Based on overall information obtained during investigation, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. An exit interview was conducted, no citations were issued for the above allegation(s), and a copy of this report was given to the executive director.