complaint·April 16, 2025

The money went directly to the facility where the only the Business Office Manager and the administrator handled the funds. Interviews with three (03) staff today revealed the administrator was not a payee for residents, and only the administrator and Business Office Manager handle resident funds. Interviews with eight (08) out of 88 residents who allow the facility to handle their money revealed they have had no issues with the facility handling their money. Interview with Resident #2 (R2) at 1:30 p.m. today revealed they have to wait a few days to receive their money, but they always receive the full amount owed. All nine (09) residents stated the facility is the payee of their SSI and not the administrator. Record Review of R1’s face sheet revealed the administrator was not the payee for R1. Based on record review and interviews, the administrator was not R1’s payee. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation “Licensee did not ensure to return resident's SSI checks upon relocation” it was alleged that from December 2023 to April 2024, the licensee received R1’s SSI payments without returning them. Interview with the administrator at 12:15 p.m. today revealed all of R1’s SSI funds were properly returned to the Social Security Administration. Record review of banking and SSI documents revealed the facility returned all SSI funds belonging to R1 from December 2023 to April 2024 on 04/19/24. Review of check photocopies at 1:45 p.m. today confirmed a check was issued from the facility to the Social Security Administration in the full amount owed on 04/19/24. Based on record review and interviews, the licensee ensured R1’s SSI checks were returned. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. During today’s inspection, no immediate health or safety concerns were observed. Exit interview conducted. Copy of report provided.