complaint·August 26, 2025

Allegation: Staff did not ensure the Wi-Fi internet was fixed in a timely manner. Regarding this allegation it is reported that staff did not ensure that Wi-Fi internet was fixed in a timely manner. Interview with the Assistant Administrator (AA) revealed that the Wi-Fi has been intermittently working in some areas of the facility for approximately two (2) weeks. The AA stated that Spectrum, the internet provider, has been contacted twice, on 8/11/25 and 8/22/25 to resolve the matter, however the internet is still intermittent. Facility has hired a third-party vendor to resolve the concern and interview with this vendor indicates that internet will be at full capacity within the next 72 hours. The facility currently has six (6) access points and will be upgraded to ten (10) access points to provide better coverage for residents and staff. LPA inquired if an alternative was offered and AA stated that residents are free to use the areas of the facility such as the activities room for their internet needs since these areas seem to have Wi-Fi access. Furthermore, the AA made arrangements for staff to help residents make appointments and calls to providers when needed, as well as the use of their hot spots for Wi-Fi access. AA stated that ethernet or hard wire internet is functioning and only Wi-Fi is down, further providing internet to residents in the administration area. Interview with office staff confirmed that the Wi-Fi has been intermittently down, but that staff has been assisting residents with making appointments and any needs that require internet use. Interview with ten (10) out of ten (10) residents revealed that although the Wi-Fi is down, they have no concerns since if/when they ask for assistance to make appointments or need to access the internet, it is always granted. Therefore, based on interviews, observations and record reviews this allegation is deemed unsubstantiated. No citation issued. Exit interview conducted. A copy of the report provided to the Administrator.