Complaint·January 5, 2024

(continued from LIC 9099) LPA's interview with the licensee today at 12:00 PM revealed that he made the mistake on the 2nd letter which was an amendment of the addendum of the admission agreement supposed to take effect on 03/01/24, same as the previous letter and not 02/01/24. The licensee stated that he will rescind the prior letter and re-issue the same letter with the corrected effective date or sixty (60) days after the issuance date. Regarding the allegation that Staff do not assist residents with care needs in a timely manner, it was alleged that a caregiver refused to shower R1 because the staff came to work ill and told R1 that they were unable to help shower R1 because they were sick. LPA's interview with the staff today at around 11:22 AM revealed that there was no staff who came here to work sick. LPA's interview with the administrator confirms that all staff are not allowed to work here when they are sick and that is why they did not have any case of Covid at this facility. Further interview with staff also revealed that it was R1 who refused to get showered because R1 was coughing at that time. LPA's interview with R1 today at around 12:42 PM revealed that staff gave R1 showers regularly and no staff refused to shower R1 at any given time. LPA's interview with three (3) other aware residents also revealed that the staff provide showers regularly and no staff refused to provide showers to any of the residents interviewed. Based on the information gathered during this visit, the allegations are deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.