complaint·August 3, 2023

Administrator and Staff interviewed denied the allegation. They stated that residents are not restrained in their wheelchair(s). Residents interviewed were unable to corroborate the allegation. Residents who use a wheelchair, stated that they have not been restrained. Four out of four residents stated that they have not been restrained in any way. Regarding the allegation that Staff do not treat resident #1 with dignity, the investigation consisted of interviews with Administrator, Staff #1, Staff #2, and resident #2 - resident #5. Administrator and staff interviewed denied the allegation. They stated that they treat all of their residents with dignity. Residents interviewed were unable to corroborate the allegation. Four out of four residents stated that they are treated with respect and dignity by staff. Regarding the allegation that Resident #1 lost a lot of weight, the investigation consisted of interviews with Administrator, Staff #1, Staff #2, and resident #2 - resident #5. Administrator and staff interviewed denied the allegation. They stated that they did not observe that resident #1 lost a lot of weight. Residents interviewed were unable to corroborate the allegation. Four out of four residents stated that they receive plenty of food, and they have not lost a lot of weight. Regarding the allegation that Staff do not provide alternative meals, the investigation consisted of interviews with Administrator, Staff #1, Staff #2, and resident #2 - resident #5. LPA also reviewed facility food supply, and observed a sufficient amount and a variety of food available. Administrator and staff interviewed denied the allegation. They stated that they do offer alternate meals, if a resident doesn't want what is being served. Residents interviewed were unable to corroborate the allegation. Four out of four residents stated that the staff will offer them alternate meals, if they request it. Regarding the allegation that Staff are not following physicians orders, the investigation consisted of interviews with Administrator, Staff #1, Staff #2, and resident #2 - resident #5. Administrator and staff interviewed denied the allegation. They stated that they follow physicians orders for all of the residents. Residents interviewed were unable to corroborate the allegation. Four out of four residents interviewed stated that the staff do follow their physicians orders. Regarding the allegation that Resident #1 is made to go to bed at 3:00 PM, the investigation consisted of interviews with Administrator, Staff #1, Staff #2, and resident #2 - resident #5. Administrator and staff interviewed denied the allegation. They stated that they do not make any of the resident(s) go to bed. They stated that some residents choose to rest in the afternoon, but they do not make them. Residents interviewed were unable to corroborate the allegation. 4 out of 4 residents interviewed, stated they staff do make them go to bed. They stated that they can stay up as late as they choose. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview was conducted, and a copy of this report was provided to Ms. Khachatryan.