complaint·August 5, 2024

Regarding the allegation: Staff did not ensure that a resident had access to their ambulation device. It is being alleged that s taff did not ensure that the resident's walker was in their room available for the resident to assist. Two (2) residents confirmed that their ambulation device is available for them in their room whenever they want to use it. Resident #1 (R1) stated that they have two (2) walkers. One (1) in their room and one (1) kept outside of their room which is used for outside recreation. Four (4) staff confirmed that the resident's ambulation device is always with them. During the physical tour, LPA observed that R1 had two (2) ambulation devices. One (1) was kept in their room and one (1) directly outside of their room for outside access. LPA also observed another resident (Resident #3) to have their ambulation device/wheelchair in their room. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is UNSUBSTANTIATED at this time. Regarding the allegation: Staff yelled at a resident. It is being alleged that a staff yelled at a resident because a door became stuck. Two (2) residents confirmed staff do not yell at them. Four (4) staff confirmed that they do not yell at the residents, and it would not be allowed. During the physical tour, LPA did not observe any of the staff yelling at the residents. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is UNSUBSTANTIATED at this time. Regarding the allegation: Staff did not ensure that the facility was maintained sanitary. It is being alleged that there was feces on one (1) of the bathroom walls. Two (2) residents confirmed that the facility is maintained sanitary and have never seen feces on the wall. Four (4) staff confirmed that they constantly clean throughout the day. During the physical tour, LPA observed staff cleaning. Furthermore, LPA observed two (2) bathrooms which did not have any feces on the walls. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is UNSUBSTANTIATED at this time. Regarding the allegation: Staff did not ensure that the facility was maintained free of odor. It is being alleged that one (1) of the bathroom’s smelled like urine. Two (2) residents confirmed that the facility is maintained free of odor. Four (4) staff confirmed that they constantly clean throughout the day; thus, ensuring there is no odor. During the physical tour, LPA observed the facility free of odor. Therefore, based on the LPA's observations, staff, and resident interviews the above allegation(s) is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Co-Administrator.