Complaint·April 5, 2021

Regarding allegation - Facility has an infestation of bed bugs. Based on interview with the Assistant Administrator, there were some bugs (possibly bed bugs) spotted several weeks ago coming from items that a resident brought in and left in the hallway. She stated that the issue was handled right away and has not seen any lately. The 2 other staff interviewed stated they have not observed any bed bugs nor heard any residents mention about them. Staff indicated that the facility and bedrooms are cleaned daily to prevent any pests. 5 out of the 6 residents stated they have not observed any bed bugs and that the staff cleans their room daily. LPA reviewed the Orkin Pest Control service reports provided and verified with a Orkin representative that there have not been any services for an infestation of bed bugs since the start of the 2021 year. The Administrator stated that the monthly pest control services includes treating for bed bugs and that the facility staff also uses a special spray to prevent bed bugs. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. A telephonic exit interview was conducted with Administrator Gregory Restum and a hard copy was provided via email for signature.