Complaint·June 22, 2022

gone after a few days. LPA interviewed 7 residents of which 4 are incontinence. None of the residents interviewed stated that they have any pressure injuries nor pain in the buttock or back area. Allegation – Staff hit residents in care. Administrator and Staff interviewed denied hitting residents in care nor have they seen any staff hitting a resident. Staff stated they treat residents with respect and care for them. LPA interviewed 7 residents during today’s visit. One resident indicated that a staff slapped him/her in the face, while another resident stated that a staff was seen intentionally pushing another resident. There is no sufficient evidence to support this allegation. Allegation – Residents are not being provided a safe environment . Administrator Restum stated he and the staff monitor residents often to ensure they are safe. He has not heard of any resident being sexually or physically abused, otherwise, he will act immediately. None of the staff had seen any abuse and will report if they do see anything of such. They monitor all visitors entering the facility and have security cameras. Staff interviewed stated they check on residents as much as every 15 minutes to 2 hours, to ensure the residents are safe in the facility. Another staff stated that she requests for residents to let her know their whereabouts when they leave the facility in case of an emergency. 4 out of the 7 residents interviewed feel the facility provides a safe environment, while 3 of them do not. Two stated that they feel threatened by the staff’s words and actions which cause them to feel unsafe. The other one did not provide an explanation. There is no sufficient evidence to concur with this allegation. Allegation - Residents are being left in soiled diapers for an extended amount of time. Administrator and Staff denied the allegation. The facility does not keep a log when they change the residents but stated they check the residents diapers all day when they do their rounds. The care staff check on residents often and change them as needed. LPA interviewed 4 residents who are incontinence. 3 of the 4 residents stated staff change their diapers timely and they do not sit in soiled diapers for a long time. (Continue on LIC9099C) Allegation - Facility not being cleaned. Per the Administrator, there is one housekeeper who cleans the bedrooms and bathrooms often in the day. As for the kitchen, the cook will clean the area and after dinner, the care staff takes over the cleaning. LPA interviewed the housekeeper who stated the bedrooms, hallways, bathrooms are cleaned throughout the day. During the visit today, LPA toured the facility and observed the housekeeper cleaning. LPA did not observe the bedrooms or bathrooms filthy or malodorous. All seven residents interviewed stated the housekeeper cleans their rooms and facility daily. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with Staff. A copy of this report along with the appeal rights were provided.