Complaint·July 21, 2023

The investigation revealed the following: in regards to the allegation "Resident is physically abuse.", it is alleged that S1 punched R1 after R1 asked to leave the facility which left a cut on her lip. During an interview with S1 over the phone, S1 explained that she never punched R1 or any other residents at the facility, and she explained that R1 was having a manic episode in which she climbed out a second story window onto the roof of the facility, and cut her lip on the window pane climbing back into the facility from the same window. During interviews with the residents, R2 - R7, five (5) out of six (6) residents could not corroborate the allegation that staff have physically abused residents in care. R2, R3, R5, and R6 explained that they have not witnessed or heard of the staff hitting residents in the facility, and that staff have treated them and the other residents well in their experience and have not had any issues with them. During interview with S2 and S3, they described how R1 had not been taking her medications during her stay at the facility, and that she had accused the staff of things which had never occurred to the police and other agencies. S1 - S5 all denied that staff have punched or otherwise put their hands on the residents. Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.