Complaint·November 2, 2023

Review of facility's clock in time sheet, on 03/18/23 there were 2 staff working during the night shift (2pm-10pm) and 1 staff working the graveyard shift (10pm-6am). Per Title 22 Section 87415(a)(3), the following persons providing night supervision from l0:00 p.m. to 6:00 a.m .... shall be available as indicated below to assist in caring for residents in the event of an emergency: In facilities caring for sixteen (16) to one hundred (100) residents at least one employee shall be on duty on the premises, and awake. Another employee shall be on call, and capable of responding within ten minutes. Staff 1 (S1) is the supervisor and the staff on call. Administrative Assistant and staff interviewed denied the allegation. They stated there was no flood and that they have adequate staff to meet the residents' needs. Residents interviewed could not corroborate the allegation and stated their needs are being met. Regarding the allegations " facility is in disrepair", "facility staff did not ensure that residents had hot water", and "facility staff did not ensure that residents received showers", it is alleged that the storm caused damage to the water heaters and therefore there was no hot water for the residents to shower for a couple of days (03/18/23 - 03/21/23). Administrative Assistant and staff interviewed denied the allegation. They stated that there was no flood. According to the Administrative Assistant the water heaters were replaced due to wear and tear and not because they were damaged. They replaced them 1 at a time between 03/19/23 and 03/20/23. Residents interviewed could not corroborate the allegations. They expressed no issues with showering or not having hot water during the dates above. During the facility tour on 03/27/23, LPA observed new water heaters and LPA measured the water temperature and it measured within the required 105-120 degrees F. Regarding the allegations " facility staff did not meet resident's diapering needs ", it is alleged that a resident obtained an infection due to not having their diaper changed. No information of this resident was provided to the LPA. Administrative Assistant and staff interviewed denied the allegation. They stated that there was no resident that got an infection. Residents interviewed could not corroborate the allegation. The residents that get assistance with diaper change expressed no issues. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview held and a copy of the report was provided