Complaint·March 6, 2026

The investigation revealed the following: Allegation: Licensee did not ensure that facility is free of pests. It is alleged that there were cockroaches observed at the facility. LPA toured facility, a total of 8 resident bedrooms, 4 restrooms, kitchen and dining area was toured and LPA did not observe any signs of roaches. Interviews with 4 staff denied the allegation, each stated they haven’t seen any roaches and confirmed that there is a pest control treatment done weekly. LPA interviewed 5 residents and each stated they haven’t seen any roaches but do notice the facility being sprayed/fumigated often. LPA obtained copies of pest control contract and most recent visits, contract was created 7/21/21 and indicated that both interior and exterior perimeter, common areas, planters, trash and all entry points would be treated monthly, upon reviewing the invoices, it appears that this service is now weekly with most recent visits dated 3/4/26, 2/18/26, 2/4/26, 1/28/26, 1/21/26,1/14/26, 1/7/26, there were no indications of roach activity on these invoices, only the routine treatments. Allegation: Facility is unsanitary. It is alleged that there is grease and food debris on the countertops and there is accumulation of trash in the bathrooms. LPA toured facility, kitchen was inspected, staff were cleaning the kitchen, there were no signs of grease or food debris on the countertops, there is a door that blocks access to the kitchen and staff stated residents do not enter the kitchen area. LPA inspected client room and bathrooms there was no observations of accumulated trash. LPA interviewed 4 staff and each denied the allegation and stated that the trash is taken out at least two times daily. LPA interviewed 5 residents and each denied the allegation, residents each stated their trash is taken out twice daily and have never seen accumulation of trash in the bathrooms. Based on statements and interviews conducted with staff/residents, review of facility file records, and LPA's observations, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided. The investigation revealed the following: Allegation: Facility is in disrepair. It is alleged that there are multiple window screens missing and laundry room window is in disrepair. LPA toured facility and observe window screens missing in dining area, the following resident bedrooms were missing window screens: room #’s 8, 9/10, and 17/18. Interview with S1 confirmed that they are repairing window screens as there was a visit by the housing department where this was mentioned, S1 took immediate action and is currently making all the necessary repairs. Based on LPAs observations and interviews which were conducted , the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC9099D. Exit interview held, and a copy of this report and appeal rights were provided.