complaint·October 19, 2021

At 11:00 am, LPA was able to interview the staff in the memory care portion of the facility. Staff indicated that there are always 4 staff available during the day and PM shifts to assist with residents needs. A review of the staffing schedule, conducted at 11:30 AM, indicated that there are at least 4 staff working the memory care portion during the day and PM shifts and 3 staff working the overnight shift. All staff staff interviewed feel that they are able to meet the needs of all the residents in care. Based on interviews with residents and staff, as well as a review of the staffing schedule, this allegation is deemed to be Unsubstantiated at this time. Exit interview conducted and report issued.