complaint·November 17, 2021

--- Staff did not ensure that resident's room was free of hazards. It was alleged that Staff did not ensure that resident's room was free of hazards. To investigate these allegations, on 10/26/2021 at 11:10am LPA spoke to facility staff. Interviews indicated that the resident’s room is cleaned daily by staff and the housekeeper deep cleans weekly. During the investigation conducted on 10/26/2021 at 11:15am the resident’s room was inspected by the LPA and the room appeared to be clean at the time of the visit. During a subsequent complaint investigation visit conducted on 11/17/2021 at 11:30am the resident’s room was again inspected by the LPA and the room appeared to be clean and free from hazard at the time of the visit. Staff also reported that they remove any hazardous items from the room when discovered. Based on interviews, inspection and observation, there is no relevant information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. The broken frame was stored with R1’s personal items and staff had no knowledge of it. A broken picture frame was discovered by R1’s family member who came to visit R1. On 10/26/2021 @ 11:00am LPA Duguma inspected the room and noted that the picture frame was previously stored in a place that may not be checked by the care staff. Based on interviews, inspection and observation, there is no relevant information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --Resident's room is not being cleaned . It was reported that resident’s room is not being cleaned. The floor in R1’s room is sticky. To investigate these allegations, on 10/26/2021 at 11:10am LPA spoke to facility staff including housekeepers. Interviews indicated that the room is being picked up daily as needed and deeply cleaned once a week. During the investigation conducted on 10/26/2021 at 11:00am, randomly selected rooms were inspected by the LPA which included R1’s bedroom. The floors appeared to be clean and free from hazard. Based on interviews, inspection and observation, there is no relevant information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Resident's hygiene needs are not being met. It was alleged that R1’s teeth were not brushed for a few days. To investigate these allegations, on 10/26/2021 at 11:30am LPA spoke to facility staff. Interviews indicated that the resident is assisted with teeth brushing and other hygiene related daily functions. During investigation conducted on 11/17/2021 @ 11:45am the resident was inspected by the LPA and the resident appeared to be clean and well-groomed. Based on interviews, inspection and observation, there is no relevant information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. (Please see continuation page)