complaint·February 2, 2022

--Staff did not provide adequate laundry service for resident It was reported that resident’s laundry hadn’t been done in two weeks because the same clothes were in it. To investigate these allegations, on 01/24/2022 at 11:10am LPA spoke to facility staff and residents. Interviews revealed that laundry is done a minimum once per week. During the investigation conducted on 01/24/2022 at 11:30am, randomly selected rooms were inspected by the LPA which included R1’s bedroom. LPA discovered that each resident has a separate laundry basket and none were full and the residents had plenty of clean linen and clothes. Based on interviews, inspection and observation, there is no relevant information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --Resident's room is dirty. It was reported that resident’s room is not being dusted and cleaned and that there were dirty diapers mixed with clean clothes. To investigate these allegations, on 01/24/2022 at 11:10am LPA spoke to facility staff including housekeepers. Interviews indicated that the room is being picked up daily as needed, deeply cleaned and dusted once a week. During the investigation conducted on 01/24/2022 at 11:30am, randomly selected rooms were inspected by the LPA which included R1’s bedroom. The floors appeared to be clean and free from hazard. All inspected rooms were neat and clean with minimal dust. All closets and drawers were checked for cleanliness, nothing soiled was found and everything appeared to be well maintained. Based on interviews, inspection and observation, there is no relevant information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --Staff are not properly dressing resident It was reported that R1 was in a robe that did not belong to R1. To investigate these allegations, on 01/24/2022 at 11:10am LPA spoke to facility staff and residents. The residents were all asked if they felt that they were missing any belongings and they all replied, “no”. Interviews revealed that laundry is done a minimum once per week. During the investigation conducted on 01/24/2022 at 11:30am, randomly selected rooms were inspected by the LPA which included R1’s bedroom. LPA discovered that each resident has a separate laundry basket of which none were full, the residents had plenty of clean linen and clothes. Based on interviews, inspection and observation, there is no relevant information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. (CONT. on LIC9099-C) --Staff did not provide resident with adequate amounts of water. It was reported that resident is not been given water. To investigate these allegations, on 01/24/2022 at 11:10am LPA spoke to facility staff and residents. The residents were all asked if they felt that they were getting enough food and water and those that were able to all replied, “yes”. Interviews revealed that staff encourage food and water intake. During the investigation conducted on 01/24/2022 at 11:30am, randomly selected rooms were inspected by the LPA which included R1’s bedroom. LPA discovered that residents had water in their rooms. Based on interviews, inspection and observation, there is no relevant information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.