complaint·April 6, 2022

During the physical plant inspection, LPAs observed the thermostats at a comfortable range of 72 - 75 º. During the interviews it was reported that R1 bundles up layers of clothing frequently and often feels cold. Based on the interviews and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Resident was dehydrated. It was alleged that Resident #1 (R1) was . To investigate this allegation, on 03/11/2022 at 9:40 AM, Licensing Program Analysts (LPAs), Abeye Duguma and Gary Tan, conducted a physical plant tour and interviewed staff between 10:15 AM – 11:40 AM. Interviews and observations revealed that the resident drinks lots of water and always has a tumbler full of water in the room. LPAs also observed a note on the night stand that read, “drink your water”, a tumbler full of water next to the bed and resident, who was participating in group activities at the time, sitting with a cup full of water. Based on the interviews and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. ---Facility did not have hot water for a week. It was alleged that the facility did not have hot water for a week. To investigate this allegation, on 03/11/2022 at 9:40 AM, Licensing Program Analysts (LPAs), Abeye Duguma and Gary Tan, conducted a physical plant tour, requested pertinent documents and interviewed staff between 10:15 AM – 11:40 AM. Interviews revealed that the water heater’s ignitor pilot was reported broken on 02/28/2022, that a Work Order was submitted the same day and fixed within a weeks’ time. During the time that the water heater was not in working condition, the residents were transferred to the adjacent building for showering and other hygiene needs. In addition, LPAs selected rooms at random and it was observed that all faucets had hot water during the time of the visit. Based on interviews and observations, the facility was able to maintain the health, hygiene needs and safety of their resident through alternate means. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards were noted during the visit. Exit interview was conducted and a copy of the report was issued.