complaint·June 29, 2022

It was also reported that the R1’s diaper is changed at least three time per day and more if needed. On 04/20/2022 at around 4:00pm, LPA interviewed Med Tech Miriam Zepeda Aguilar. Interviews revealed that R1’s gauze is changed by home health twice a week and that the facility wraps gauze around the open wound as needed. Based on interviews and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Facility did not communicate with authorized representative about change of services being provided. It was alleged that the Responsible Party did not have any knowledge of the change in level of care. To investigate this allegation, on 03/16/2022 at 10:15am, LPA interviewed staff and requested records. On 04/20/2022 at around 5:00PM LPA interviewed the complainant. Interviews and record review revealed that an assessment was completed, the facility did notify the resident prior to the change in the level of care and the Admission Agreement, which was signed by all parties, clearly states, “…when the assessment of your needs indicates that the level of care we are providing you is not appropriate for your needs, we may change your level of care and the fees that we charge you. Any such change in fees due us resulting from a change in the level of care will be effective immediately and we will notify you or the Responsible Party of the change”. Based on interviews and record review, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Facility is in disrepair. It was alleged that R1’s room had a leak from the room above and as current R1's ceiling is peeling and has not been repaired. To investigate this allegation, on 03/16/2022 at 10:15am, LPA interviewed staff and on 04/20/2022 at 3:30pm, LPA conducted a physical inspection of randomly selected rooms including R1’s room. Interviews revealed that one day the tenant in the room above R1’s room left the sink running and that the water was leaking below, but that it was soaked up immediately and there were no damages. During the physical inspection, LPA did not observe any disrepair in any of the rooms, including R1’s room. (Cont. LIC 9099-C) LPA asked the Reporting Party about the disrepair and they were unable to identify any problems or where the alleged previous problems were. The room was neat and clean, there was no sign of water damage, cracking, paint chipping or molding. Based on interviews and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.