complaint·January 23, 2024

Licensing Program Analyst (LPA) Tuesday Cabiness conducted an unannounced complaint visit and met with the Executive Director (ED) April Princesa, who was informed the reason of the visit. The following was determined: It was alleged the resident's safety pendents were not operable. During today's visit, from 945am to 1230pm, LPA conducted a physical plant inspection, interviewed residents and staff, and reviewed facility documents. On 01/19/2024, the ED and facility staff were notified by residents that there pendants were not working. The alarm was tested, and it was determined by the IT Support team the computer system had crashed, and needed to be replaced. The ED reported to LPA, it took (4) days to repair, and on 01/22/2024, the system was operating properly. LPA verified the system was operating, by having staff do a test check. Residents were notified the system was not working and when it was repaired. LPA confirmed that during interviews with residents. Also LPA obtained facility document that was provided to all residents. LPA also reviewed incident reports; there were no health and safety concerns. Therefore, the allegation is Substantiated and POC was cleared during visit.