complaint·August 16, 2024

Regarding the allegation: Staff are illegally evicting resident: it’s being alleged that R1 was given a 30-day notice to pay or quit due to failure to pay their rent since January, 2023. LPA Spaeth received a copy of the 30-day notice to pay or quit letter issued to R1 on 5/04/2023. The letter clearly stated R1’s account is past due in the amount of $25,833.95, which represents a past due balance for the months of January through May, 2023. LPA Spaeth interviewed R1 on 5/30/2023 at 11:00 am who stated they did not remember receiving an eviction notice and could not remember if they were up to date with their payments. LPA Spaeth interviewed R1 today, 8/16/2024 at 11:00 am who stated they have made all their payments to the facility. LPA Spaeth spoke to the Business Director, Wendy Rose on 8/12/2024 at 4:00 pm who stated R1 has made all their outstanding payments. Based upon interviews and record review, the allegation is unsubstantiated . Regarding the allegation: Staff obtained & billed a resident for services not agreed upon: it’s being alleged that the facility told R1 they require supervision when leaving the facility and there would be a monthly additional charge. It’s also being alleged R1 was given a letter stating R1 requires this service and there would be an additional monthly charge for the service each month. LPA reviewed R1’s Admissions Agreement. R1 moved into the facility as of July, 2022. The Admissions Agreement states “Assessment of Your Needs which states a rate change will occur when the change in service occurs due to a resident’s need for a service change. Facility will then review the assessment with the resident.” LPA Spaeth reviewed the physician’s report (LIC 605C) which reveals R1 will need assistance when leaving the facility. LPA interviewed the Resident Services Director (S1) who stated they conducted the yearly assessment for R1 and reviewed the assessment with R1 each year. S1 confirmed R1 was aware they needed assistance when leaving the facility and also told R1 the charge would be indicated on their bill as a “private duty personnel” charge. LPA Spaeth spoke to R1 at 11:00 am who stated they were aware they would be charged for staff assistance when they left the facility. LPA Spaeth interviewed R2 – R10 who confirmed they have never been charged for services they have not agreed upon. Based upon record review, staff and residents’ interviews, the allegation is unsubstantiated . Continued on 9099C Regarding the allegation: Staff did not provide requested records to resident's authorized representative. It’s being alleged that a resident's authorized representative requested copies of the resident’s records and did not receive them. LPA Spaeth was informed the records requested have been received by the requester. Therefore, the allegation is unsubstantiated . Exit interview conducted and a copy of the report was given.