complaint·June 18, 2021

(continued from LIC 809) Regarding the allegation that the Responsible Party (RP) was not appraised of the resident's services from staff, LPA record review on 12/09/19 revealed that R1 was admitted on 12/01/18 had a signed appraisal needs and services plan throughout R1's stay at the facility. Further review also revealed that the facility has no specific care records for the residents as they were not required to do so. Regarding the allegation that staff failed to answer calls from resident in a timely manner, LPA record review on 12/09/19 and today at 12:32 PM, revealed that the alarm system has two (2) step of clearing resident pendant call 1) Upon responding to the pendant call, the care staff attending to the call has to clear the alarm on the pendant and 2) the care staff has to clear the call from their phone software program. LPA interview with staff revealed that they sometime forgot to clear their phone software program after attending to the residents. LPA interview with six (6) residents (or (10%) of current census revealed that the facility staff almost always arrive within ten (10) minutes or reasonable time depending on the time of the day. Based on the information gathered during this and prior visit, the allegations are deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.